Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
Hi,
When a cutomer login his via our portal then click on an invoice they get this message :
We did try to investigate logs we don't really understand what's wrong. On the same page, Quotations show up, orders too, only invoices show this error
We work with Odoo v9 up to date and Optima ICT's Professional Report Templates
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See log here:
2020-02-06 14:32:18,202 1429 ERROR d3sys01 openerp.addons.website.models.ir_http: 500 Internal Server Error:
Traceback (most recent call last):
File "/usr/lib/python2.7/dist-packages/openerp/addons/website/models/ir_http.py", line 243, in _handle_exception
response = super(ir_http, self)._handle_exception(exception)
File "/usr/lib/python2.7/dist-packages/openerp/addons/base/ir/ir_http.py", line 158, in _handle_exception
return request._handle_exception(exception)
File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 797, in _handle_exception
return super(HttpRequest, self)._handle_exception(exception)
File "/usr/lib/python2.7/dist-packages/openerp/addons/base/ir/ir_http.py", line 183, in _dispatch
result = request.dispatch()
File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 856, in dispatch
r = self._call_function(**self.params)
File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 332, in _call_function
return checked_call(self.db, *args, **kwargs)
File "/usr/lib/python2.7/dist-packages/openerp/service/model.py", line 118, in wrapper
return f(dbname, *args, **kwargs)
File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 325, in checked_call
result = self.endpoint(*a, **kw)
File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 975, in __call__
return self.method(*args, **kw)
File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 525, in response_wrap
response = f(*args, **kw)
File "/usr/lib/python2.7/dist-packages/openerp/addons/report/controllers/main.py", line 45, in report_routes
pdf = report_obj.get_pdf(cr, uid, docids, reportname, data=data, context=context)
File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper
return old_api(self, *args, **kwargs)
File "/usr/lib/python2.7/dist-packages/openerp/addons/professional_templates/models/report.py", line 46, in get_pdf
result = super(Report, self).get_pdf(cr, uid, ids, report_name, html=html, data=data,context=context)
File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper
return old_api(self, *args, **kwargs)
File "/usr/lib/python2.7/dist-packages/openerp/addons/report/models/report.py", line 181, in get_pdf
html = self.get_html(cr, uid, ids, report_name, data=data, context=context)
File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper
return old_api(self, *args, **kwargs)
File "/usr/lib/python2.7/dist-packages/openerp/addons/report/models/report.py", line 139, in get_html
report = self._get_report_from_name(cr, uid, report_name)
File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper
return old_api(self, *args, **kwargs)
File "/usr/lib/python2.7/dist-packages/openerp/addons/report/models/report.py", line 515, in _get_report_from_name
idreport = report_obj.search(cr, uid, conditions)[0]
IndexError: list index out of range