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Hi,

When a cutomer login his via our portal then click on an invoice they get this message : 

500: Internal Server Error

We did try to investigate logs we don't really understand what's wrong. On the same page, Quotations show up, orders too, only invoices show this error


We work with Odoo v9 up to date and Optima ICT's Professional Report Templates

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See log here:

2020-02-06 14:32:18,202 1429 ERROR d3sys01 openerp.addons.website.models.ir_http: 500 Internal Server Error:

Traceback (most recent call last):

File "/usr/lib/python2.7/dist-packages/openerp/addons/website/models/ir_http.py", line 243, in _handle_exception

response = super(ir_http, self)._handle_exception(exception)

File "/usr/lib/python2.7/dist-packages/openerp/addons/base/ir/ir_http.py", line 158, in _handle_exception

return request._handle_exception(exception)

File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 797, in _handle_exception

return super(HttpRequest, self)._handle_exception(exception)

File "/usr/lib/python2.7/dist-packages/openerp/addons/base/ir/ir_http.py", line 183, in _dispatch

result = request.dispatch()

File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 856, in dispatch

r = self._call_function(**self.params)

File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 332, in _call_function

return checked_call(self.db, *args, **kwargs)

File "/usr/lib/python2.7/dist-packages/openerp/service/model.py", line 118, in wrapper

return f(dbname, *args, **kwargs)

File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 325, in checked_call

result = self.endpoint(*a, **kw)

File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 975, in __call__

return self.method(*args, **kw)

File "/usr/lib/python2.7/dist-packages/openerp/http.py", line 525, in response_wrap

response = f(*args, **kw)

File "/usr/lib/python2.7/dist-packages/openerp/addons/report/controllers/main.py", line 45, in report_routes

pdf = report_obj.get_pdf(cr, uid, docids, reportname, data=data, context=context)

File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper

return old_api(self, *args, **kwargs)

File "/usr/lib/python2.7/dist-packages/openerp/addons/professional_templates/models/report.py", line 46, in get_pdf

result = super(Report, self).get_pdf(cr, uid, ids, report_name, html=html, data=data,context=context)

File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper

return old_api(self, *args, **kwargs)

File "/usr/lib/python2.7/dist-packages/openerp/addons/report/models/report.py", line 181, in get_pdf

html = self.get_html(cr, uid, ids, report_name, data=data, context=context)

File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper

return old_api(self, *args, **kwargs)

File "/usr/lib/python2.7/dist-packages/openerp/addons/report/models/report.py", line 139, in get_html

report = self._get_report_from_name(cr, uid, report_name)

File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 250, in wrapper

return old_api(self, *args, **kwargs)

File "/usr/lib/python2.7/dist-packages/openerp/addons/report/models/report.py", line 515, in _get_report_from_name

idreport = report_obj.search(cr, uid, conditions)[0]

IndexError: list index out of range

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