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  1. Vsebine
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  3. Help Center - elearning
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Domov └Helpdesk └Help Center - elearning

Helpdesk

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  • Overview
    • Helpdesk Overview 60 xp
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    • Website & Email Tickets 40 xp
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    • Service Level Agreements (SLAs) 40 xp
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    • Helpdesk Stages 40 xp
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    • Helpdesk Tickets 40 xp
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    • Channels: How to Receive Tickets 40 xp
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  • Live Chat
    • Live Chat: Setup 60 xp
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    • Live Chat: Chat Bot 60 xp
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    • Live Chat: Track Visitor Activity 40 xp
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  • Advanced
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    • Track & Bill Time 60 xp
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    • Help Center - elearning 60 xp
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Help Center - elearning

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In this video, learn how to configure the second of three features of the Help Center - elearning! **Check out more Odoo tutorials** - Helpdesk playlist **App documentation** - elearning Doc - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

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1. What is the primary purpose of incorporating eLearning courses into the Helpdesk?
To reduce the workload on the Helpdesk team To offer customers additional training and content to solve issues independently. To provide training for Helpdesk agents only To create a public forum for customer feedback
2. Where can I enable the eLearning integration for my Helpdesk team?
Helpdesk > Select a Team > Settings > Visibility Helpdesk > Select a Team > Settings > Help Center eLearning > Configuration > Settings Website > Configuration > Forums > Help Center
3. When adding a video to a course, what happens after you paste the video link?
Odoo retrieves the video’s thumbnail, title, and duration Odoo asks for manual entry of the video details Odoo converts the video to a downloadable file Nothing, Odoo only links to the video but it is accessed on YouTube
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