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  3. Help Center - Knowledge
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Domov └Helpdesk └Help Center - Knowledge

Helpdesk

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Completed

Sporočilo vsebine
  • Overview
    • Helpdesk Overview 60 xp
      • Kviz
    • Helpdesk Teams 60 xp
      • Kviz
    • Website & Email Tickets 40 xp
      • Kviz
    • Service Level Agreements (SLAs) 40 xp
      • Kviz
    • Helpdesk Stages 40 xp
      • Kviz
    • Helpdesk Tickets 40 xp
      • Kviz
    • Channels: How to Receive Tickets 40 xp
      • Kviz
  • Live Chat
    • Live Chat: Setup 60 xp
      • Kviz
    • Live Chat: Chat Bot 60 xp
      • Kviz
    • Live Chat: Participate 40 xp
      • Kviz
    • Live Chat: From Chatbot to SO 40 xp
      • Kviz
    • Live Chat: Track Visitor Activity 40 xp
      • Kviz
  • Advanced
    • Customer Ratings 60 xp
      • Kviz
    • After-Sales Features 60 xp
      • Kviz
    • Track & Bill Time 60 xp
      • Kviz
    • Helpdesk Reporting 40 xp
      • Kviz
    • Help Center 60 xp
      • Kviz
    • Help Center - elearning 60 xp
      • Kviz
    • Help Center - Forums 60 xp
      • Kviz
    • Help Center - Knowledge 60 xp
      • Kviz

Help Center - Knowledge

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In this video, learn how to configure the second of three features of the Help Center - Knowledge! **Check out more Odoo tutorials** - Helpdesk playlist **App documentation** - Knowledge Docs - All Helpdesk docs **See what Odoo can do for you!** - Schedule a demo - Start a free trial

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1. What is Odoo’s Knowledge application primarily used for?
Tracking tickets and customer feedback A collaborative library for storing, editing, and sharing information Creating instructional videos for eLearning courses Managing team schedules and task assignments
2. Where can I enable the Knowledge integration for my Helpdesk team?
Helpdesk > Select a Team > Settings > Visibility Helpdesk > Select a Team > Settings > Help Center eLearning > Configuration > Settings Website > Configuration > Forums > Help Center
3. What options are available in the template box for Knowledge articles?
Forward to another Helpdesk agent, archive, or delete Print the article, download a PDF, or share a link Translate, edit, or tag the article Send as a message, use as a ticket description, or copy the text
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