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Domov └Helpdesk └Help Center

Helpdesk

0 %

Completed

Sporočilo vsebine
  • Overview
    • Helpdesk Overview 60 xp
      • Kviz
    • Helpdesk Teams 60 xp
      • Kviz
    • Website & Email Tickets 40 xp
      • Kviz
    • Service Level Agreements (SLAs) 40 xp
      • Kviz
    • Helpdesk Stages 40 xp
      • Kviz
    • Helpdesk Tickets 40 xp
      • Kviz
    • Channels: How to Receive Tickets 40 xp
      • Kviz
  • Live Chat
    • Live Chat: Setup 60 xp
      • Kviz
    • Live Chat: Chat Bot 60 xp
      • Kviz
    • Live Chat: Participate 40 xp
      • Kviz
    • Live Chat: From Chatbot to SO 40 xp
      • Kviz
    • Live Chat: Track Visitor Activity 40 xp
      • Kviz
  • Advanced
    • Customer Ratings 60 xp
      • Kviz
    • After-Sales Features 60 xp
      • Kviz
    • Track & Bill Time 60 xp
      • Kviz
    • Helpdesk Reporting 40 xp
      • Kviz
    • Help Center 60 xp
      • Kviz
    • Help Center - elearning 60 xp
      • Kviz
    • Help Center - Forums 60 xp
      • Kviz
    • Help Center - Knowledge 60 xp
      • Kviz

Help Center

60 XP
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  • About
  • Comments (8)

In this video, learn how to integrate eLearning courses and community forums with your Helpdesk team. Other lessons related to this video: Helpdesk Team-Set-Up Helpdesk Reporting Customer Ratings Need more information about Odoo Knowledge?  https://www.odoo.com/documentation/16.0/applications/productivity/knowledge.html Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. How can you turn Helpdesk tickets into forum posts?
By clicking the “Create a Task” button on the top of a ticket. By asking a visitor to submit feedback to the forum. By clicking the “Share on Forum” button on the top of a ticket.
2. Where can I enable the Forums and eLearning integrations for my Helpdesk team?
Helpdesk > Select a Team > Settings > Visibility. Helpdesk > Select a Team > Settings > Self-Service. eLearning > Configuration > Settings.
3. True or False: You can only assign existing courses (or forums) to a Helpdesk team.
True. False. You can create new courses (and new forums) from the Helpdesk team’s Settings page. False. You can create a new forum, but only assign existing courses. False. You can create a new course, but only assign existing forums.
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