Helpdesk
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Service Level Agreements (SLAs)
In this video, learn how to create Service Level Agreements (SLA) and manage them, in Odoo Helpdesk application.
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1.
What does "SLA" stand for?
2.
Where can you specify a specific customer to apply an SLA policy to?
3.
What information is added to a ticket once it matches an SLA policy?
