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Hi,
We were notified by some of our customers that even though they completed the payment for their purchase from our webshop, in the end the faced the following error:
"We couldn’t find your payment, but don’t worry. You should receive an email confirming your payment within a few minutes. If the payment is not confirmed, you can contact us."
I know that these messages are customisable but this does not match any of our messages.
Does anyone have any clue why could this be happening?
@W.R.Gimhani, back then we were using v12 and the way to solve this, was going to: Accounting-->Configuration-->Payment Acquirers -->Wire transfer,and set it to "Wire Transfer".
We also had to make a few adjustments to our Payment Service Provider.
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1. Use the live chat to ask your questions.
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Odoo retrieve the payment transaction list from customer session and if it's not rederived then it shows this message.
this message came from Odoo itself in the below line:
https://github.com/odoo/odoo/blob/12.0/addons/payment/static/src/xml/payment_processing.xml#L128
Hi Waleed,
Thanks a lot for taking the time to answer!
I am not sure that I understand exactly what your explanation means, so I have the following question.
Is there anything I can do to solve this?
Thanks again.
@george did you find any answer