Currently, emails to "support@mycompany.com" create new issues (or append to existing ones).

There are two problems however, when support staff replies to the client:

1. The "to" field is not Alice Client <alice@client.com>, but Followers of Issue <alice@client.com>, which is not so nice
2. The "from" field is not Support Staff <support@mycompany.com>, but Bob Supporthero <bob@mycompany.com>, which makes it hard for Alice to answer to the issue tracker.

I'm sure, one can customize the behaviour, right? Thanks in advance!