Okay, you're having trouble accessing your Odoo website with your registered domain, and you're getting a "domain does not exist" error both within the Odoo website app and when accessing the URL directly. This is a frustrating issue, but here's a breakdown of the possible causes and how to troubleshoot them:

1. DNS Propagation (Most Common):

• What it is: When you register a domain name and point it to a new server (in this case, Odoo's servers), it takes time for the DNS (Domain Name System) records to propagate across the internet. This means that different computers and servers around the world need to update their information about where your domain points to.
• How long it takes: DNS propagation can take anywhere from a few hours to 48 hours (in rare cases, up to 72 hours).
• Solution: This is the most likely cause, especially if you recently registered your domain or changed its DNS settings. Wait at least 24-48 hours and try again.
• Check Propagation: You can use online tools like https://www.whatsmydns.net/ to check if your DNS records have propagated to different locations around the world. Enter your domain name and check if the A record (or CNAME record, depending on your setup) points to the correct Odoo server IP address or hostname.

2. Incorrect DNS Settings:

• What it is: Your domain's DNS records might be configured incorrectly. You need to make sure that the A record (or CNAME record) points to the correct Odoo server.
• Solution:
  1. Find Odoo's DNS Information: Odoo should provide you with the specific DNS records you need to configure for your domain. This information is usually found in the Odoo Website app settings or in the Odoo documentation. Look for the A record IP address or the CNAME record hostname.
  2. Access Your Domain Registrar: Log in to your domain registrar's website (e.g., GoDaddy, Namecheap, Google Domains).
  3. Manage DNS Records: Find the DNS management section for your domain.
  4. Verify/Update DNS Records:
     • A Record: If you're using an A record, make sure it points to the correct Odoo server IP address.
     • CNAME Record: If you're using a CNAME record, make sure it points to the correct Odoo hostname (usually something like yourdomain.odoo.com).
  5. Save Changes: Save your DNS settings.
• Common Mistakes:
  • Typing the IP address or hostname incorrectly.
  • Forgetting to add the trailing dot (.) to the hostname in a CNAME record (sometimes required).
  • Having conflicting DNS records.

3. Odoo Configuration Issues:

• Domain Not Registered in Odoo: You need to register your domain name within the Odoo Website app settings.
• Solution:
  1. Go to Odoo Website App: Open the Website app in Odoo.
  2. Settings: Go to Configuration > Settings.
  3. Domain Name: Enter your domain name in the "Domain Name" field.
  4. Save: Save the settings.
• Incorrect Odoo Configuration: There might be an issue with Odoo's internal configuration that prevents it from recognizing your domain.
• Solution: Contact Odoo support. They can check your Odoo instance and identify any configuration problems.

4. SSL/TLS Certificate Issues:

• What it is: If your website is not properly configured with an SSL/TLS certificate, you might encounter errors when accessing it over HTTPS.
• Solution:
  1. Check SSL Status: Use an online tool like https://www.sslshopper.com/ssl-checker.html to check the SSL status of your domain.
  2. Odoo Configuration: Odoo usually handles SSL certificate configuration automatically, but if there's an issue, contact Odoo support.

5. Browser Cache:

• What it is: Your browser might be caching old DNS information or website data.
• Solution:
  1. Clear Browser Cache: Clear your browser's cache and cookies.
  2. Try a Different Browser: Try accessing your website with a different browser to see if the issue persists.
  3. Incognito Mode: Try accessing your website in your browser's incognito or private browsing mode.

6. Odoo Server Issues (Less Likely):

• What it is: There might be a problem with Odoo's servers that is preventing your website from being accessed.
• Solution: Contact Odoo support. They can check the status of their servers and investigate any potential issues.

Troubleshooting Steps:

1. Wait for DNS Propagation: This is the first and most important step. Wait at least 24-48 hours after registering your domain or changing its DNS settings.
2. Check DNS Settings: Verify that your DNS records are configured correctly at your domain registrar.
3. Register Domain in Odoo: Make sure you've registered your domain name in the Odoo Website app settings.
4. Clear Browser Cache: Clear your browser's cache and cookies.
5. Check SSL Status: Verify that your website has a valid SSL certificate.
6. Contact Odoo Support: If you've tried all of the above steps and the issue is still not resolved, contact Odoo support for assistance.

Example Scenario:

Let's say you registered your domain name 2 hours ago and you're getting the "domain does not exist" error. The most likely cause is DNS propagation. You should wait at least 24 hours and try again.

By following these steps, you should be able to identify and resolve the issue that is preventing you from accessing your Odoo website with your registered domain. Remember to be patient and check each potential cause systematically.

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(Need further customization? Drop a comment—I’m happy to refine the solution!)

Hi there,

I’ve run into something similar before. If Odoo is saying your domain doesn’t exist, a few things might be going on:

1. DNS Settings – Make sure your domain’s DNS records (like A record or CNAME) are correctly pointing to Odoo’s servers.
2. Domain Verification – Odoo usually requires verifying the domain. Check if you’ve completed that step in the Website app.
3. Propagation Time – If you just updated your DNS, it might take some time (up to 24–48 hours) to fully propagate.
4. Typo or Formatting – Double-check that the domain name is entered correctly without any extra spaces or characters.

If everything seems correct and it’s still not working, I’d suggest opening a support ticket with Odoo—they can check on their end too.

Hope that helps! Let me know if you get it working.

Clear your browser cache and try accessing the website again. You can also try accessing the website in a different browser or incognito mode.