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odoo accounting v14 pos v15
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salesinvoiceposcustomerdelete
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3974 Weergaven
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TKF

Hi,

I would like to properly delete a customer that have already bought sale order/invoice/etc. (and delete all his activities)

Could you tell me how to do it properly (step by step) ?

To be more precise, that customer has :

  • Sale on Point of Sale (invoice or not), sessions already closed and sales reconciled

  • Sale from Backorder

  • Invoices


Regards, 

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Annuleer
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Ermin Trevisan
Beste antwoord

Set the customer to "inactive". That is the proposed way to handle such issues in ERP systems because of the numerous relational interdependencies.

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Annuleer
TKF
Auteur

I thought about that. But if I do that, it still have order in ODOO for that customer...

Ermin Trevisan

Yes, of course. If an order has been fulfilled, the necessary documents have to remain in the system for legal purposes. Otherwise you have to unreconcile/reverse/cancel the corresponding documents.

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