this database is currently blocked

Question

i have an odoo sh account
suddenly this message "this database is currently blocked"
but my subscription is valid
what is the reason

Maurice Moretti · Answer

Hello
what do you mean by "databases that are expired for more than 3 months" ?
Should we put the same subscription code on the staging instance than the one on the production instance ?
regards
Maurice

Waleed Ali Mohsen · Answer

Hi,
As per Odoo.sh FAQ:

The platform will automatically lock databases that are expired for more than 3 months. If this was a staging or development build, simply use the "Rebuild" button on the Builds page to have a new one. If you need to salvage the expired database you can still download its dump. If it's a production database, you can start over by drag and dropping the production branch to development and back to production to make a fresh start, or you can  contact us [1]  if you need it

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