i have an odoo sh account
suddenly this message "this database is currently blocked"
but my subscription is valid
what is the reason
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Hello
what do you mean by "databases that are expired for more than 3 months" ?
Should we put the same subscription code on the staging instance than the one on the production instance ?
regards
Maurice
Hi,
As per Odoo.sh FAQ:
The platform will automatically lock databases that are expired for more than 3 months. If this was a staging or development build, simply use the "Rebuild" button on the Builds page to have a new one. If you need to salvage the expired database you can still download its dump. If it's a production database, you can start over by drag and dropping the production branch to development and back to production to make a fresh start, or you can contact us if you need it unblocked.
The Odoo Cloud Platform | F.A.Q.
What you can is to submit a ticket to Odoo.
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