How to handle already existing customer as a partner

Question

Hello everyone,

Please I need clarification concerning odoo enterprise and partnership.

If as a partner you have a company already using odoo before but the implementation wasn’t successful and they want you to take over. How can you add their current subscription to your partnership such that their number of users can be allotted to you and their commission when they renew?

Thoufeer · Accepted Answer

Hi,
It's crucial to have a valid sales/project contract in place with the customer that is mutually agreed upon. This contract can be shared with your accounts manager. Existing users will remain with the old partner, and any future renewals or new user additions will receive benefits. If you need further clarification, please contact your accounts manager as they have the final say.

Idowu Olajide David · Answer

In this case, my account manager is saying he can't move the project to me and I am wondering why? He claims Odoo does not support moving project that He only handle new projects for me alone

Niyas Raphy (Walnut Software Solutions) · Answer

Hi,
If you are partner and if you need to move a project under your partnership, you can talk with your Odoo Account Manager.
Thanks

Gerelateerde posts	Antwoorden	Weergaven
Customer entered the subscription code to the wrong database partner database subscription	3 dec. 24	4771
How do I transfer my subscription from the old database to the new one? Opgelost subscription	1 jun. 25	637
Subscription scam Opgelost subscription	1 apr. 25	1982
This combination does not exist. subscription	2 feb. 25	4610
Does Odoo Support Usage Based Subscriptions? subscription	2 nov. 24	4163

Deze vraag is gerapporteerd

Geniet je van het gesprek? Blijf niet alleen lezen, doe ook mee!