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Hello Community,


we are using Odoo Online 17 Standard.


Our main focus is on After-Sales/Customer Service, where we invoice the worked hours. We would like to implement a feature where our customers not only receive their invoice but also a timesheet via email, preferably automated.


To achieve this, I have customized the standard invoice sending template and attached an additional dynamic report (Timesheet). However, this does not have any effect on the invoice sending process.


Is this a configuration error or a bug in the software? Other reports/attachments are considered during sending (e.g., for quotes).


Thank you all

Avatar
Abbandona
Autore Risposta migliore

Hello Jorn,

we have found that the "Send & Print" button is hardcoded. When we open this dialog, only an invoice is generated and sent - nothing more. However, if we send a message (via Chatter) and use the advanced editor there, we have the option to choose a template - this is where the automatic creation of an invoice + hours report works. This also means that we have to create each invoice individually for this result. I have not yet found an automated process to do it bulk.

Regards

Steffen


Avatar
Abbandona
Risposta migliore

Hi, 
have you found any workaround for this?  We are having the same issue...

Any help would be appreciated.

Best regards,

Avatar
Abbandona
Autore

Hello, I've found this pull request. Let's hope for a solution!
https://github.com/odoo/odoo/pull/187381

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