register payment not working

Question

i am using odoo SAAS. i do not host my own, i have created my own chart of accounts and have both recievale and payables in there.

i create and invoice for a customer and hit "register payment" put the full amount of the invoice and select "bank"

i get an option at the bottom where it says "keep open" i have left it like that and also changed to reconcile but the invoice still stays open.

please help me any advise will help me alot.

Ray Carnes · Answer

/>> i have created my own chart of accounts/

Problems with payments not closing invoices are due to a misconfigured account type(s).

Try this on a test version of Odoo with a correctly configured chart, then look at the differences between their chart and yours.

http://runbot.odoo.com [1]

[1] http://runbot.odoo.com

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