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i am using odoo SAAS. i do not host my own, i have created my own chart of accounts and have both recievale and payables in there.
i create and invoice for a customer and hit "register payment" put the full amount of the invoice and select "bank"
i get an option at the bottom where it says "keep open" i have left it like that and also changed to reconcile but the invoice still stays open.
please help me any advise will help me alot.
>> i have created my own chart of accounts
Problems with payments not closing invoices are due to a misconfigured account type(s).
Try this on a test version of Odoo with a correctly configured chart, then look at the differences between their chart and yours.
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