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i am using odoo SAAS. i do not host my own, i have created my own chart of accounts and have both recievale and payables in there. 

i create and invoice for a customer and hit "register payment" put the full amount of the invoice and select "bank"

i get an option at the bottom where it says "keep open" i have left it like that and also changed to reconcile but the invoice still stays open.

please help me any advise will help me alot.

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The same happens here. Did they solve your problem?

Najlepsza odpowiedź

>> i have created my own chart of accounts

Problems with payments not closing invoices are due to a misconfigured account type(s).

Try this on a test version of Odoo with a correctly configured chart, then look at the differences between their chart and yours.  

http://runbot.odoo.com

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