Channels: How to Receive Tickets
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. In this video, learn how to receive Helpdesk tickets through the Email Alias and Website Form channels, as well as activate the Automatic Closing and Customer Closing features. Other lessons related to this video: Helpdesk Team Set-Up Service Level Agreements (SLAs) Live Chat: Basics Need more information about Odoo apps? https://www.odoo.com/documentation/user Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.
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1.
If a customer types a message in the body of an email, and sends it to my Helpdesk Team’s email alias, where does it appear when I open the ticket form in Odoo?
2.
If a customer types a message in the ‘Description’ field on the web submission form, where does it appear in Odoo?
3.
If a customer submits a ticket via email, how does Odoo determine the ticket name in the Helpdesk dashboard?
