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Dom └Helpdesk └Channels: How to Receive Tickets

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Channels: How to Receive Tickets

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Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. In this video, learn how to receive Helpdesk tickets through the Email Alias and Website Form channels, as well as activate the Automatic Closing and Customer Closing features.   Other lessons related to this video: Helpdesk Team Set-Up Service Level Agreements (SLAs) Live Chat: Basics Need more information about Odoo apps?  https://www.odoo.com/documentation/user  Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. If a customer types a message in the body of an email, and sends it to my Helpdesk Team’s email alias, where does it appear when I open the ticket form in Odoo?
In the Description tab and the Chatter In the Chatter and the Tag field In the Tag field and the Description tab None of the above
2. If a customer types a message in the ‘Description’ field on the web submission form, where does it appear in Odoo?
In the Description tab In the Chatter In the Description tab and the Chatter In the Ticket form
3. If a customer submits a ticket via email, how does Odoo determine the ticket name in the Helpdesk dashboard?
By using the body of the email By using the customer’s email address By using the email subject line By using the first sentence of the email