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Hello community,
we are coming from OTRS and migrated to Odoo Helpdesk. OTRS had an excelent full text search. So we had been quickly able to search against full ticket database.
In Odoo I don't have the possiblity. Am I wrong? I want to search in subjects, descriptions, notes, messages.
Thank you
Regards
Steffen
Hello!
I've found another solution. It works by filters:
I could setup a filter rule like this:
+ Message > Contents contains VALUE
+ Description contains VALUE
+ Subject contains VALUE
Regards
Steffen
Hello!
You’re correct that Odoo Helpdesk doesn’t have a built-in full-text search feature like OTRS.
There are community modules like fts_base that can be adapted to enable full-text search. This module allows you to search several keywords at the same time, similar to how search engines work. However, please note that this solution might require some technical knowledge to implement.
Regards,
Maciej
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Hi Steffen,
The filter you did seems to be a good solution to this.
However, how could this be used quickly? I would really like to change the way that the search field works in general. When I now write something in the search it always only searches from SUBJECT and TICKET ID SEQUENCE. Adding your filters as a default search does not work because then I'd need to enter the parameters of the default search and fill in a search for all the VALUEs. It is very clunky.
Hello Maciej,
thanks for your answer. Oh, these are bad news. :-(
We are using Odoo Online. So I think there's no possibility to extend by fts_base. Let's hope for further development.
Regards
Steffen