Ir al contenido
Menú
Se marcó esta pregunta
3 Respuestas
5055 Vistas

Hello, I have a problem with livechat in odoo 16, this component  is well installed, but does'nt work after instaling let'sencript, When debuging with google chrom i have this messages: 

 GET https://mysiteweb.com//im_livechat/external_lib.js net::ERR_ABORTED 404
mysite-web.com/:261 GET https://mysite-web.com//im_livechat/loader/2 net::ERR_ABORTED 404
mysite-web.com/:259 GET https://mysite-web.com//im_livechat/external_lib.css net::ERR_ABORTED 404 

What to do? thank you in advanced, 

Avatar
Descartar
Mejor respuesta

I had same problem and I solved it. You can check my solution steps.

https://www.odoo.com/forum/help-1/im-livechat-is-not-working-on-odoo-server-the-chat-button-doesn-t-appear-at-all-147143

Avatar
Descartar
Autor Mejor respuesta

Hello and thank you for your response, 

Yes i used enginx and i did what you had recommand, but still not working. 

The message error chown in the browser said that the links to livechat repertory  was not found . 

I'm keeping looking for the solution. 

Best regards.


Avatar
Descartar
Mejor respuesta

Hi, 

If you are using reverse proxy  in front of Odoo, like nginx or apache, you need to add your configuration to nginx or apache config file.  Check the below links for more details.

Odoo Live chat.  

HTTPS

Also you need to add the below to Odoo config file.

proxy_mode = True


Avatar
Descartar
Autor

Hello and thanks for you're replay,
I resolved the problem by adding this lines from the official Odoo website (V 16):
map $http_upgrade $connection_upgrade {
default upgrade;
'' close;
}

# Redirect websocket requests to odoo gevent port
location /websocket {
proxy_pass http://odoochat;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection $connection_upgrade;
proxy_set_header X-Forwarded-Host $host;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Real-IP $remote_addr;
}
And I've add this two lines in my odoo.conf

max_cron_threads = 1
workers = 4

And now It's Working !

I had the same problem and this was the solution.

Publicaciones relacionadas Respuestas Vistas Actividad
0
ago 24
2100
0
mar 23
1559
0
nov 23
1102
1
may 25
2110
1
abr 25
3193