Ir al contenido
Odoo Menú
  • Identificarse
  • Pruébalo gratis
  • Aplicaciones
    Finanzas
    • Contabilidad
    • Facturación
    • Gastos
    • Hoja de cálculo (BI)
    • Documentos
    • Firma electrónica
    Ventas
    • CRM
    • Ventas
    • TPV para tiendas
    • TPV para restaurantes
    • Suscripciones
    • Alquiler
    Sitios web
    • Creador de sitios web
    • Comercio electrónico
    • Blog
    • Foro
    • Chat en directo
    • eLearning
    Cadena de suministro
    • Inventario
    • Fabricación
    • PLM
    • Compra
    • Mantenimiento
    • Calidad
    Recursos Humanos
    • Empleados
    • Reclutamiento
    • Ausencias
    • Evaluación
    • Referencias
    • Flota
    Marketing
    • Marketing social
    • Marketing por correo electrónico
    • Marketing por SMS
    • Eventos
    • Automatización de marketing
    • Encuestas
    Servicios
    • Proyecto
    • Partes de horas
    • Servicio de campo
    • Servicio de asistencia
    • Planificación
    • Citas
    Productividad
    • Conversaciones
    • Aprobaciones
    • IoT
    • VoIP
    • Conocimientos
    • WhatsApp
    Aplicaciones de terceros Studio de Odoo Plataforma de Odoo Cloud
  • Industrias
    Comercio al por menor
    • Librería
    • Tienda de ropa
    • Tienda de muebles
    • Tienda de ultramarinos
    • Ferretería
    • Juguetería
    Alimentación y hostelería
    • Bar y taberna
    • Restaurante
    • Comida rápida
    • Casa de huéspedes
    • Distribuidor de bebidas
    • Hotel
    Inmueble
    • Agencia inmobiliaria
    • Estudio de arquitectura
    • Construcción
    • Gestión inmobiliaria
    • Jardinería
    • Asociación de propietarios
    Consultoría
    • Empresa contable
    • Partner de Odoo
    • Agencia de marketing
    • Bufete de abogados
    • Adquisición de talentos
    • Auditorías y certificaciones
    Fabricación
    • Textil
    • Metal
    • Muebles
    • Alimentos
    • Brewery
    • Regalos de empresas
    Salud y bienestar
    • Club deportivo
    • Óptica
    • Gimnasio
    • Terapeutas
    • Farmacia
    • Peluquería
    Oficios
    • Handyman
    • Hardware y asistencia informática
    • Sistemas de energía solar
    • Zapatero
    • Servicios de limpieza
    • Servicios de calefacción, ventilación y aire acondicionado
    Otros
    • Organización sin ánimo de lucro
    • Agencia de protección del medio ambiente
    • Alquiler de paneles publicitarios
    • Estudio fotográfico
    • Alquiler de bicicletas
    • Distribuidor de software
    Browse all Industries
  • Comunidad
    Aprender
    • Tutoriales
    • Documentación
    • Certificaciones
    • Formación
    • Blog
    • Podcast
    Potenciar la educación
    • Programa de formación
    • Scale Up! El juego empresarial
    • Visita Odoo
    Obtener el software
    • Descargar
    • Comparar ediciones
    • Versiones
    Colaborar
    • GitHub
    • Foro
    • Eventos
    • Traducciones
    • Convertirse en partner
    • Services for Partners
    • Registrar tu empresa contable
    Obtener servicios
    • Encontrar un partner
    • Encontrar un asesor fiscal
    • Contacta con un experto
    • Servicios de implementación
    • Referencias de clientes
    • Ayuda
    • Actualizaciones
    GitHub YouTube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Solicitar una demostración
  • Precios
  • Ayuda

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Contabilidad
  • Inventario
  • PoS
  • Proyecto
  • MRP
All apps
Debe estar registrado para interactuar con la comunidad.
Todas las publicaciones Personas Insignias
Etiquetas (Ver todo)
odoo accounting v14 pos v15
Acerca de este foro
Debe estar registrado para interactuar con la comunidad.
Todas las publicaciones Personas Insignias
Etiquetas (Ver todo)
odoo accounting v14 pos v15
Acerca de este foro
Ayuda

Odoo 14EE: Credit Card Refund Subtracted From Total Batch Amount - How Do I reconcile?

Suscribirse

Reciba una notificación cuando haya actividad en esta publicación

Se marcó esta pregunta
accountingcreditcardreconciliationv14
3 Respuestas
3072 Vistas
Avatar
Tony S.

Odoo 14ee

Hello, Hope you can help as I have been pulling my hair out.

The total batch for 1 day should be $265.06 to represent 1 invoice.  We issued a credit to another customer on the same day for $84.44. Our processor removed the $84.44 from the $265.06 so the actual deposit was $180.62. 

The Problem is: 

I have 1 invoice for $256.06, and another customer's credit memo for $84.44  which needs to be reconciled.  Odoo won't let the $256.06  and -$84.44 recording reconcile against the deposit of $180.68.

Does anyone know how i can reconcile these three things together?  

 

0
Avatar
Descartar
Tony S.
Autor

A Odoo certified accountant who was doing my bookkeeping opted to not have a separate credit card journal..

Avatar
James White
Mejor respuesta

Hi Tony,   tying your comments together:  You did two transactions, one each for two clients.  The problem is that your daily statement from your provider - Stripe, say - is for a single daily total.  Further, your accountant has suggest not keeping a separate credit card journal.  Do I have that correct so far?  If so, then I do have a solution - but since this is Enterprise Accounting, it isn't as simple as one might wish.

I suspect you have more problems that just the one you noticed yesterday because in Odoo Accounting I have found that the only way to do business is to "Always tell ALL of the truth"; if you do two transactions, you need to enter two transactions.  If you do a transfer, you need to do TWO entries - one for transferring out and the other for transferring in.  In fact our rule is that every xfer must have separate e-documents saved for both sides of the xfer - one for the SEND xfer and another for the unrelated RECEIVE xfer. 

I do have a separate credit card journal for each credit card and I also have a separate payment provider journal (Stripe) for electronic payments.  When an electronic payment is made on a Customer Invoice, it is automatically entered into the Stripe journal.  When a Customer Invoice Credit is issued, that also is entered in the Stripe journal.  The Invoices are ALREADY RECONCILED automatically against those Stripe Journal entries. (Note, the credit is manually issued through the Stripe Dashboard - and then recorded in the Invoice as completed)

I receive a notice whenever Stripe puts through a deposit to my bank.  I take this email notice and save it as a transfer document pair saved with a descriptive name:  

   2022-01-27 - xfer - stripe - TO - bank03 - X956 - 180.62 (.pdf)

   2022-01-28 - xfer - bank03 - FROM - stripe - X956 - 180.62 (.pdf)

Then I actually make the transfer entries (internal transfers) in the journals on bookkeeping day and attach these supporting documents.  Finally, because accounting is meticulous, I then archive the original files for backup.

Because Stripe does not offer a monthly statement, I actually go in and pull a .csv report monthly and create my own paper statement which I then use to generate a journal statement for Stripe - and then validate all transactions against that at month-end.

At no time was there any manual reconcile required for the actual invoice or credit invoice.  They are simply invoices that fed amounts into the Stripe journal and auto-reconciled.  It is the two xfer entries (one SEND and one RECEIVE) that matter - and that must balance.

0
Avatar
Descartar
Tony S.
Autor

Holy bookkeeping! Thanks for your reply.

Yes I see that and that was how I wanted it set up originally, however i took less than ideal advise.

Any suggestions on how to make the credit memo and invoice reconcile? Or at least both get makes as "reconciled" so the disappear?

Tony S.
Autor

I'm not allowed to edit my comments. But you are correct. We changed processors and for some reason the refund is deducted from the daily batch deposit.

James White

At this point, I'd take a full backup of your database. Then I'd restore it on a test server (with no internet connection) and I would plan and execute a manual reconciliation on the test system. You'll need to be very clear on where the actual transactions took place - or create interim transactions. Once I had the right outcome and the balance sheet still looked right, I'd then do it on the production database.

Forensic repair is always a bit nervous-making. I would strongly advise having your Odoo Partner assist with this. If nothing else, he will be able to get the Odoo team to lend a hand.

Avatar
Tony S.
Autor Mejor respuesta

Are you saying take the $84 refund from customer A and apply it to customer B's invoice of $256?   How would I do that?

0
Avatar
Descartar
Avatar
Ray Carnes (ray)
Mejor respuesta

If you apply the credit to the Invoice then you only have an open balance of $180.62 to reconcile against the deposit of $180.62.

We register Accountants / Accounting firms and certify those who take our certification exam (which covers all functional areas).

Details at https://www.odoo.com/slides/odoo-certification-v15-108

0
Avatar
Descartar
Tony S.
Autor

There is no way to do this as you have to have Customer's A refund reconcile with the actual customer payment.

Tony S.
Autor

For anyone else with this issue, i ended up having to apply the credit to another customers invoice, which reduced the invoice due down to the reconcilable amount of $180.62.

¿Le interesa esta conversación? ¡Participe en ella!

Cree una cuenta para poder utilizar funciones exclusivas e interactuar con la comunidad.

Inscribirse
Publicaciones relacionadas Respuestas Vistas Actividad
ODOO14 CE : accounting > Actions > Reconciliation - qweb2 error
accounting reconciliation qweb2 v14
Avatar
Avatar
1
jul 22
3789
User error - Bank Reconcialation (v14)
accounting reconciliation UserError v14
Avatar
Avatar
1
may 22
7469
Reconcile a PDC (Post Dated Cheque) Resuelto
accounting reconciliation pdc v14
Avatar
Avatar
1
mar 24
4551
Odoo Enterprise V14, why Odoo shows stock journal entries in bank reconciliation screen? Resuelto
accounting reconciliation bank v14
Avatar
Avatar
1
ene 21
3414
Possible to use Reconciliation Models for other accounts?
accounting reconciliation
Avatar
0
oct 24
2253
Comunidad
  • Tutoriales
  • Documentación
  • Foro
Código abierto
  • Descargar
  • GitHub
  • Runbot
  • Traducciones
Servicios
  • Alojamiento Odoo.sh
  • Ayuda
  • Actualizar
  • Desarrollos personalizados
  • Educación
  • Encontrar un asesor fiscal
  • Encontrar un partner
  • Convertirse en partner
Sobre nosotros
  • Nuestra empresa
  • Activos de marca
  • Contacta con nosotros
  • Puestos de trabajo
  • Eventos
  • Podcast
  • Blog
  • Clientes
  • Información legal • Privacidad
  • Seguridad
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo es un conjunto de aplicaciones de código abierto que cubren todas las necesidades de tu empresa: CRM, comercio electrónico, contabilidad, inventario, punto de venta, gestión de proyectos, etc.

La propuesta única de valor de Odoo es ser muy fácil de usar y totalmente integrado.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now