We sell electronics, for some of which we give a 1-year warranty. How do I keep a record of the items with warranty, customer, and warranty expiry?
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Hello,
You can manage the customer order's with product warranty. For that you have to manage the various warranty as like you manage category. For that you need to do some changes inside the current work flow.
Thanks,
shivoham.odoo@gmail.com
Thank you! what do you mean by "manage the various warranty as like you manage category". Creating product category with warranty period as category names?
For various warranty type like some product has 1 year warranty some has 2 year warranty then you have to manage warranty type inside the product so it will be automatically manage inside the order from the product.
You have to add new fields for manage the warranty.
A work around can be done by activating lot/SN, expiration date (used in this case as warranty expiration) and changing configurations in the operations receipt and delivery:
1. On the products, activate tracking and add the expiration time e.g. 365 days
2. Deactivate "create new lots/SN number" in the operation reception and activate it in the operation delivery (you can also leave the default setting but then you have to manually edit the expiration in delivery).
3. When selling the product, in the delivery you will have to add a Lot/SN that will automatically generate an expiration date according to the product's configuration
4. In the products and also in the Inventory app under Products->Lot/SN, there are the informations like the lot, expiration, related SO and transfer.
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