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We need help understanding how to process a partial refund to a customer’s credit card in Odoo.

For example, we charged a customer $100, but the actual invoice total was only $90. Now we need to refund $10 back to their card. Stripe or Authorize.net 

Questions:

  • What is the best way to handle this kind of refund in Odoo?
  • Can this be done directly from the customer invoice or payment?
  • Are there any limitations or settings we need to configure for partial refunds?

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Authorize.Net integration supports full refunding only, while Stripe supports both, full and partial refunding. No prerequisites should be required. 

To refund a customer payment, navigate to it and click the Refund button

See also https://www.odoo.com/documentation/18.0/applications/finance/payment_providers.html#refunds

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