How to Refund Customer Overpayment to Credit Card in Odoo (Stripe / Authorize.net)

Question

We need help understanding how to process a *partial refund* to a customer’s *credit card* in Odoo.
For example, we charged a customer *$100*, but the actual invoice total was only *$90*. Now we need to *refund $10 *back to their card. *Stripe* or *Authorize.net*
*Questions:*

What is the best way to handle this kind of refund in Odoo?

Can this be done directly from the customer invoice or payment?

Are there any limitations or settings we need to configure for partial refunds?

Christoph Farnleitner · Accepted Answer

Authorize.Net integration supports full refunding only, while Stripe supports both, full and partial refunding. No prerequisites should be required.
To refund a customer payment, navigate to it and click the Refund button See also  https://www.odoo.com/documentation/18.0/applications/finance/payment_providers.html#refunds [1]

[1] https://www.odoo.com/documentation/18.0/applications/finance/payment_providers.html#refunds

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,

Refer to the following for information about refunds in Odoo.

Video

* https://www.youtube.com/watch?v=Nnj7fqQn1KA [1]

* https://www.youtube.com/watch?v=UhTrliMNP3Q [2]

Blog

* https://www.cybrosys.com/blog/how-to-manage-refunds-with-odoo-17-accounting [3]

* https://www.cybrosys.com/blog/how-to-manage-vendor-refunds-in-odoo-18-accounting [4]

* https://www.odoo.com/documentation/18.0/applications/sales/sales/products_prices/returns.html#:~:text=To%20process%20a%20refund%2C%20navigate,Cr

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