Version: OpenERP 7 Inventory Valuation: Real Time (automated)

We mainly sell C2C via an online business. The EU Distance selling regulations dictate that consumers can return goods within 7 working days of receipt, no questions asked.

When goods come back from a customer it is usually noticeable that they have been opened and used (unless they are still sealed) and as such we would not be able to re-sell these products as new. So our approach, as with many other retailers, is to mark the product as used and reduce the selling price accordingly. Essentially we re-grade the items of stock we get back (which we call B-Stock... we call brand new stock A-Stock).

So we need to track two products, both have the same SKU and EAN number but have to be tracked differently as their sell price and cost price will be different (we may want to write-down the cost price of a B-Stock product).

Ideally we'd like to just have one single product and model this different grading by linking them to an appropriate location in OpenERP (i.e. 'Physical Location / Company / Stock / A-Stock' and 'Physical Location / Company / Stock / B-Stock') but I realise that you can only associate one cost to one product and one sell price to one product (pricelists do not fit this scenario).

This means the only option is to duplicate the product and give it a slightly different SKU.

The process would be:

• We take a return of an A-Stock item (Customer Location > Physical Location / Company / Stock / A-Stock)
• We decide it is not A-Stock so write the product off (Physical Location / Company / Stock / A-Stock > Scrapped)
• We need to transfer in a B-Stock product (Scrapped > Physical Location / Company / Stock / B-Stock)
• B-Stock item can then be sold
• As with all stock it is MASSIVELY important that we can value to stock we have graded as B-Stock

So questions?

1. Does this process sound right?
2. Where would the B-Stock item get its stock value from? They are never purchased or received, just transferred in.
3. What object should I use to do these movements? Internal Moves? Stock Moves? Physical Inventories?

OpenERP is a very generic product, it suits many different industries and applications so I DO NOT expect this to be some easy one click process built in as standard functionality. However there must be numerous OpenERP users/consultants who need to account for different grades of stock.

How would you recommend handling this scenario?