Hello,

In Odoo 11, in tables which inherit from "mail.thread" we can have, in the bottom of the form view, buttons "Send message", "Log note" and "Schedule activity". it's OK for the majority of the tables.

In the hepdesk addon, the message are sent to the client and are visible by the client in the front office (if connected). The note are internal notes.

It's possible to modify this part to be able to:

​- send email to the client with a clear button name (Email e.g.)

​- send message (without email), visible from the back and front offices (if connected)

​- no button for internal notes ?

Thank you in advance,

Boris