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How can I inform internal Persons or a Group of person about an incoming E-Mail in OpenERP V7?

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add them as followers (bottom/right of the received email)

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sorry, but I can not find any possibility to add a follower on an incoming email.....can you please explain? Do I need special modul for that functionality?

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also on http://demo.openerp.com I can't find any possibility to add followers to email. Can you please make a screenshot to show me what you are talking about?

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