I am getting this error in the log
2023-08-01 14:03:07,989 23870 ERROR "Database_name" odoo.http: Exception during JSON request handling.
Traceback (most recent call last):
File "/odoo/odoo-server/odoo/http.py", line 624, in _handle_exception
return super(JsonRequest, self)._handle_exception(exception)
File "/odoo/odoo-server/odoo/http.py", line 310, in _handle_exception
raise pycompat.reraise(type(exception), exception, sys.exc_info()[2])
File "/odoo/odoo-server/odoo/tools/pycompat.py", line 14, in reraise
raise value
File "/odoo/odoo-server/odoo/http.py", line 669, in dispatch
result = self._call_function(**self.params)
File "/odoo/odoo-server/odoo/http.py", line 350, in _call_function
return checked_call(self.db, *args, **kwargs)
File "/odoo/odoo-server/odoo/service/model.py", line 94, in wrapper
return f(dbname, *args, **kwargs)
File "/odoo/odoo-server/odoo/http.py", line 339, in checked_call
result = self.endpoint(*a, **kw)
File "/odoo/odoo-server/odoo/http.py", line 915, in __call__
return self.method(*args, **kw)
File "/odoo/odoo-server/odoo/http.py", line 515, in response_wrap
response = f(*args, **kw)
File "/odoo/odoo-server/addons/hr_presence/controllers/bus_controller.py", line 24, in poll
return super(BusController, self).poll(channels, last, options=options)
File "/odoo/odoo-server/odoo/http.py", line 515, in response_wrap
response = f(*args, **kw)
File "/odoo/odoo-server/addons/bus/controllers/main.py", line 35, in poll
raise Exception("bus.Bus unavailable")
Exception: bus.Bus unavailable
You need to check the Nginx configuration, please refer to the below link:
https://www.odoo.com/forum/help-1/exception-bus-bus-unavailable-101280
Assuming that he is using Nginx