İçereği Atla
Odoo Menü
  • Portal
  • Ücretsiz deneyin
  • Uygulamalar
    Finans
    • Muhasebe
    • Faturalama
    • Masraf Yönetimi
    • Elektronik Çizelge (BI)
    • Belgeler
    • İmza
    Satış
    • Müşteri İlişkileri Yönetimi (CRM)
    • Satış
    • Satış Noktası Mağaza
    • Satış Noktası Restoran
    • Abonelikler
    • Kiralama
    Web Sitesi
    • Web Sitesi Oluşturucu
    • eTicaret
    • Blog
    • Forum
    • Canlı Sohbet
    • eÖğrenme
    Tedarik Zinciri
    • Envanter
    • Üretim
    • Ürün Yaşam Döngüsü Yönetimi
    • Satın Alma
    • Bakım
    • Kalite
    İnsan Kaynakları
    • Çalışanlar
    • İşe Alım
    • İzin
    • Değerlendirme
    • Referans
    • Filo Yönetimi
    Pazarlama
    • Sosyal Medyada Pazarlama
    • E-posta ile Pazarlama
    • SMS ile Pazarlama
    • Etkinlikler
    • Pazarlama Otomasyonu
    • Anket
    Hizmetler
    • Proje Yönetimi
    • Çalışma Çizelgeleri
    • Saha Hizmeti
    • Yardım Masası
    • Planlama
    • Randevular
    Verimlilik
    • Sohbet
    • Onay
    • Nesnelerin İnterneti
    • VoIP
    • Bilgi Bankası
    • WhatsApp
    Üçüncü taraf uygulamalar Odoo Stüdyo Odoo Bulut Platformu
  • Sektörler
    Perakende satış
    • Kitapçı
    • Giyim Mağazası
    • Mobilya Mağazası
    • Gıda Marketi
    • Hırdavat Dükkanı
    • Oyuncak Dükkanı
    Gıda ve Konaklama
    • Bar ve Pub
    • Restoran
    • Fast Food Restoranı
    • Konuk Evi
    • İçecek Distribütörü
    • Otel
    Gayrimenkul
    • Emlak Acentesi
    • Mimarlık Firması
    • İnşaat
    • Emlak Yönetimi
    • Bahçe Tasarımı
    • Mülk Sahipleri Derneği
    Uzmanlık
    • Muhasebe Firması
    • Odoo Partner
    • Pazarlama Ajansı
    • Hukuk Firması
    • Yetenek Kazanımı
    • Denetim ve Belgelendirme
    Üretim
    • Tekstil
    • Metal
    • Mobilyalar
    • Gıda
    • Bira fabrikası
    • Kurumsal Hediye
    Sağlık ve Spor
    • Spor Kulübü
    • Optik Mağazası
    • Fitness Merkezi
    • Sağlıklı Yaşam Merkezi
    • Eczane
    • Kuaför Salonu
    Ticaret
    • Tamirci
    • BT Donanım & Destek
    • Güneş Enerjisi Sistemleri
    • Ayakkabı İmalatçısı
    • Temizlik Hizmetleri
    • HVAC Hizmetleri
    Diğerleri
    • Kar Amacı Gütmeyen Kuruluş
    • Çevre Ajansı
    • Reklam Panosu Kiralama
    • Fotoğrafçılık
    • Bisiklet Kiralama
    • Yazılım Bayisi
    Tüm Sektörlere Göz Atın
  • Topluluk
    Öğrenim
    • Eğitim Araçları
    • Dokümantasyon
    • Sertifikasyonlar
    • Eğitim Etkinlikleri
    • Blog
    • Podcast
    Eğitim ve Gelişim
    • Eğitim Programı
    • Scale Up! İşletme Oyunu
    • Odoo'yu Ziyaret Edin
    Yazılım
    • İndirin
    • Sürümleri Kıyaslayın
    • Sürümler
    İş Birliği
    • Github
    • Forum
    • Etkinlikler
    • Çeviriler
    • Partner Olun
    • Partnerler için Hizmetler
    • Muhasebe Firmanızı Kaydettirin
    Hizmetler
    • Partner Bulun
    • Muhasebeci Bulun
    • Bir danışmanla görüşün
    • Kurulum Hizmetleri
    • Müşteri Referansları
    • Destek
    • Sürüm Yükseltme
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Demo randevusu alın
  • Fiyatlandırma
  • Yardım

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • Müşteri İlişkileri Yönetimi
  • e-Commerce
  • Muhasebe
  • Envanter
  • PoS
  • Proje Yönetimi
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Etiketler (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Etiketler (View all)
odoo accounting v14 pos v15
About this forum
Yardım

Odoo Features

Abone Ol

Get notified when there's activity on this post

Bu soru işaretlendi
crmorderscallsodoo
6 Cevaplar
19230 Görünümler
Avatar
Sachil Sawhney

We need following features from an ERP system. Can Odoo do this out of box or we will need to do development?

1. Invoice generation - We should be able to pull Odoo invoice on our website where user will pay it. After payment is done, Invoice should be updated to Paid.
2. Product with multiple variants
3. Ability to setup recurring billing for a product for phone orders and take payment on odoo itself using firstdata global gateway or authorize.net
4. Ability to void/refund a payment on odoo itself and send customer a receipt for it
5. Logging customer calls
6. Add comments to customer details
7. Providing customers an online helpdesk system
8. Multi store setup. We should be able to see which website did the sale. Both websites have different products
9. Customer info should show each order details, IP address, date time etc of order, call log etc
10. Order management - we should be able to see total sales/orders for the day per site

Thanks for your help in advance :)

Sal

1
Avatar
Vazgeç
Anand

As they said some are default in odoo some need to be customized which need your full company process analysis... you may contact www.mitosistech.com

Fabien Pinckaers (fp)

Thanks Ivan for answer. For phone orders, I mean customer will call in, give their card details so that we can take payment ourselves. Online helpdesk system - This will be a ticket system like zendesk or freshdesk. Not sure if we have this in Odoo. Can answer questions left by Ivan and fill knowledge gaps? Sal

Avatar
Ivan
En İyi Yanıt

I agree with @Baiju that you need to have a discussion for this, preferably with a partner near your location, instead of just asking question.  Because even simple words like invoice or sales can have different meaning for different people (I had had a client that regards only invoiced sales as sales, so sale order has no meaning).  So, below are my best attempt to respond to the requirement list, but do take it with a grain of salt.

1. Invoice generation - We should be able to pull Odoo invoice on our website where user will pay it. After payment is done, Invoice should be updated to Paid. Odoo basic accounting functionality covers invoice generation by default.  Sale functionality provides the feature to generate invoice from Sale Order.  After payment is fully made OR refund is performed on the invoice, invoice will be updated to Paid state.  Odoo has some functionality to put invoice up for your customer to view (Partner portal).  However when it comes to payment (I presume you mean online payment) there is, AFAIK, no official module for that.  There are some community modules that provide integration with some generic online payment provider like PayPal.  However if you opt for a more local provider (even VISA or MasterCard), my experience tells me that you might need to build something. 
2. Product with multiple variants. Odoo by default enables you to manage product with multiple variants.  There are also some community modules that provide extension to that (e.g. product_variant_multi).
3. Ability to setup recurring billing for a product for phone orders and take payment on odoo itself using firstdata global gateway or authorize.net.   There are some community modules that enables you to setup recurring invoices. On Phone Orders, not sure how you are planning to integrate this (IVR? Call Center?), but I'm not aware of any specific solution for phone orders or firstdata global gateway or authorize.net.  Also see my answer for 1.
4. Ability to void/refund a payment on odoo itself and send customer a receipt for it.  Odoo does provide a capability to reverse a payment, though if you really want a hands-off operation for the refund (one click that does all), it need to be developed.  Also, receipt sending need to be developed.
5. Logging customer calls.  You can either do this manually using the CRM functionality or integrate using Asteriks.
6. Add comments to customer details. This is a broad subject.  But you can put information in Internal Notes of the Customer, or note it in the conversation.  This is on top of the various fields that are available for a Customer (partner).
7. Providing customers an online helpdesk system.  Web building is a new feature in v8.0 which you can use to build almost anything, like this forum site.  I'm afraid I'm not too well versed in that feature.
8. Multi store setup. We should be able to see which website did the sale. Both websites have different products. I don't have experience in this.  So, I wouldn't provide any answer.
9. Customer info should show each order details, IP address, date time etc of order, call log etc.   There has been a several discussion on obtaining client IP address in this forum.  Short anwer: you need to develop it. I hope you are aware that customer's IP address may change.  Date time are logged when a record is created.  From Customer view, you can pull (by a click of a button) the Sales and Calls related to that Customer. 
10. Order management - we should be able to see total sales/orders for the day per site.  I don't have experience in this, however in general in Sale Order list view (or any list view in that matter), you can filter by almost all fields available.

Hope my answer help.

2
Avatar
Vazgeç
Avatar
Baiju KS
En İyi Yanıt

Hi Sachil, Some of features you mentioned are there in Odoo by default, other features can be integrated to odoo by customization, for exact answer for your question need to know more about your business.

1
Avatar
Vazgeç
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Üye Ol
İlgili Gönderiler Cevaplar Görünümler Aktivite
CRM: Error Viewing Customer's Data
crm odoo
Avatar
Avatar
2
Eyl 17
4218
Seeking Advice on Listing Internet Providers and Integrating Lead Forms in Odoo
crm ecommerce odoo
Avatar
0
Mar 24
1927
CRM ODOO Çözüldü
crm pricing odoo
Avatar
Avatar
Avatar
3
Nis 19
3797
How change default state for crm.phonecall
crm odoo odooV8
Avatar
0
Nis 15
5084
odoo mobile crm launch Çözüldü
crm mobile odoo
Avatar
Avatar
Avatar
2
Mar 15
5883
Topluluk
  • Eğitim Araçları
  • Dokümantasyon
  • Forum
Açık Kaynak
  • İndirin
  • Github
  • Runbot
  • Çeviriler
Hizmetler
  • Odoo.sh Hosting
  • Destek
  • Sürüm Yükseltme
  • Özel Geliştirmeler
  • Eğitim
  • Muhasebeci Bulun
  • Partner Bulun
  • Partner Olun
Hakkında
  • Şirketimiz
  • Pazarlama Gereçleri
  • İletişim
  • Kariyer
  • Etkinlikler
  • Podcast
  • Blog
  • Müşteriler
  • Hukuki • Gizlilik
  • Güvenlik
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo, müşteri ilişkileri yönetimi, eTicaret, muhasebe, envanter, satış noktası, proje yönetimi gibi şirketinizin tüm ihtiyaçlarını karşılayan bir açık kaynak işletme uygulamaları paketidir.

Odoo’nun eşsiz değer önermesi, aynı anda hem kullanımının çok kolay olup hem de tamamen entegre olmasıdır.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now