Hello,I need to configure that each team in Helpdesk has its own Ticket type list, such as the stages. is that possible with Studio?
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Thanks for your answer, but what I really need is to segmentate the Type of the ticket.
I mean If I choose Customer Care apears some Type of the ticket, and if I choose Help Desk apears other Type of Ticket, acutally the list is the same for both
Thanks.
This is possible by managing STAGES.
Helpdesk --> Configuration --> Stages
You can see that the first two and last stage are common for both teams, while SOLVED and DONE are unique:
Modify the Stages to suit your needs - sharing some of them or none of them with your Teams.
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