Hi,

I have added 4 custom fields via the studio manger.
3 of the fields are containg strings, dependend on these strings I try to calculate the 4. field ("score-field", type: float).

I have researched a lot but I'm quite not sure how to implement this.
Do I need to use the automated task and use a pyhton expression or do I need to use the 4. field as computed field?

My construction (all have helpdesk.ticket as model):

x_studio_field1
x_studio_field2
x_studio_field3
--> Containging strings

x_studio_field4
--> should automatically calcualte the score, dependend on the strings from field 1-3.

How can I do this?

Thanks.