Yes, Odoo 18 can automate follow-up emails using Automated Actions and Scheduled Activities tied to lead stages. You can set rules to trigger email templates at set intervals, and stop the sequence once the customer replies or the lead stage changes.

Thank you so much. I will try it out!

It worked perfectly. Thanks again!! Thanks to Rani Tathod, too. For whatever reason I cannot answer directly to your message.

Hi,

In Odoo 18, you can automate email sequences using Automated Actions or the Email Marketing / Mass Mailing module.

Create your email templates for the different stages (first, second, last reminder).

Use the Leads/Opportunities model as the trigger for sending emails.

Set up an Automated Action that sends the first email when a lead is created or reaches a certain stage.

Use scheduled actions (cron jobs) to trigger the second and third emails after a set period (e.g., two weeks) if no reply is received.

To detect customer replies, you can track incoming emails linked to the lead via the chatter or the “email received” condition in the automated action.

Configure the automation so that if a reply is received, the sequence stops and the lead moves to personal follow-up.

This creates a cascade of standard mails automatically while keeping all correspondence linked to the lead for tracking and reporting.

Hope it helps.