Helpdesk does not receive the first email as a ticket, only the responses.

Question

Hi everyone, I've set up my own domain to send and receive emails. The problem is that the email I've designated for a support group's Helpdesk doesn't receive the ticket when I send the email to that address. This email exists, and I configured it for SMTP access, etc. I'm sure I missed a step.
I've watched some videos, but I haven't found anything with the custom domain. (I'm currently using the 14-day trial so I can configure everything and then explain it to my colleagues.)
Can you help me o

Arcania, ARMANDO CANALES · Answer

Hi,
I configure my incoming and outcoming emails with this tutorial

I hope that this can help you

chotbugg · Answer

Guia~¿Cómo llamar a Copa Airlines desde México?
Para cambiar o corregir un nombre en un boleto de Copa Airlines desde México, comuníquese con el servicio de atención al cliente al +52 800 351 0300 (OTA). Ellos te guiarán a través del proceso de corrección de nombre y las tarifas aplicables.
Para llamar a Copa Airlines desde México, marca el número +52 800 351 0300. Este número está disponible las 24 horas del día. También puedes llamar al +52 800 351 0300 para atención en español.

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