Hi Karim,

It sounds like you've followed the correct steps to update your profile picture. Here are a few things to check that might help:

  Check Image Size and Format: Ensure your image is a common format like JPG or PNG and not too large in file size. Very large images might not upload correctly.

  Clear Browser Cache: Sometimes, your browser might be displaying an older cached version of the page. Try clearing your browser's cache and cookies, then refresh the page.

  Try a Different Browser: To rule out browser-specific issues, try uploading the picture using a different web browser.

  Check Odoo Configuration: In rare cases, there might be a configuration issue. If you have access to Odoo's settings, ensure there are no restrictions on image uploads.

  Contact Support: If none of the above steps work, there might be a specific issue with your Odoo instance. Reach out to your Odoo administrator or support team for further assistance.

For personalized assistance:
https://www.pragtech.co.in/contact-us-mql.html

Hi,

When you upload a profile pic in Edit Profile / Preferences, it updates the res.users record.

    But for the photo to show in public / website / portal context, the res.partner (Contact) record linked to that user should also carry the same image.

    Browser caching or the asset bundle (JS/CSS) may cause the old image to continue being shown until the cache is cleared.

So even though you did “Edit Profile → upload → Update,” the new photo might be saved but not displayed for these reasons.

To make your profile picture show publicly in Odoo 18, do the following:

    Edit your profile and upload the photo (as you did).

    Then, go to Contacts → find your linked Contact (res.partner).

    Upload the same photo there.

    Clear your browser cache or do a hard refresh (Ctrl + Shift + R).

Hope it helps

Hi,

In Odoo 18, when you change your profile picture from Preferences › Edit Profile, the photo is stored on your user record (res.users). If it doesn’t update on the interface, usually it’s due to:

1. Browser cache → try hard refresh (Ctrl+Shift+R) or test in incognito mode.
2. Image size/format → Odoo expects a square image (PNG or JPG). Very large files sometimes don’t save correctly.
3. Website/Portal view → if you want the picture to show on the website (public profile, eLearning, forums), the image must also be set on the linked Contact (res.partner) of the user. Open the related contact and upload the same photo there.

So: update both the User and the Contact record with the picture, clear cache, and it should display properly.

Hope this helps.