Hi! Does anyone know how to publish/activate the new chatbot feature of odoo 16?
i'm founding in live chat , the chatbot configuration, but cannot find how to publish it, so it can realy be live/active on the website!
Thanks
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Hi Nicu,
Actually, Odoo has not made it very easy to do so :)
You will need to do the following steps:
1. Create a new Website Live Chat Channel under Live Chat > Channels
2. Create a new chatbot (with possible questions and answers) under Live Chat > Configuration > Chatbots
3. Now go back to your previously created channel and on the channel under the "Channel Rules" tab create a rule and connect the chatbot there.
4. Now, finally, go to Website > Configuration > Settings and make sure the option "Livechat" is activated and that you've connected the live chat (channel) here too.
5. If you now go to the website you will see the bot available.
I hope this helps :-)
Regards,
Yenthe
thanks! That solved the problem!
It true is not quite intuive, but at least is working!
You can enable it by Going to Live Chat app -> Open the Channel you want to enable the Chat Bot
Then from Chanel rule tab click on Add Line, configure the rule as you want, You will be able to select chat bot from there.
You can check the below Odoo Experience 2022 about Chat Bot:
thanks! That solved the problem
Hi,
Please refer to the blog given below:
https://www.cybrosys.com/blog/how-to-configure-chatbots-and-canned-responses-in-odoo-16
Hope it helps
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