CyberNet

Since 1995, CyberNet Communications has provided telecom solutions and support to SMBs, government entities, large Fortune 500 companies, non-profit organizations, and international corporations. Their business model is based on purchasing telecom services from market leaders, packaging them, adding infrastructure and subscription support services, and selling them to end users.

Since their client base was constantly growing, process management and syncing our systems became increasingly complicated. They needed a solution for managing system processes (billing, provisioning, etc.) and customer and vendor-related data. They also wanted to facilitate our quotation process which was too lengthy and resource-intensive, with multiple steps like researching provider offers, validating user addresses, comparing rates, etc. They also wanted to launch a B2C solution to accelerate and better customer service due to end clients being able to order services on their own, almost without involving CyberNet employees. 

The customer chose Itransition based on our portfolio of solutions for the telecom domain. Plus at the pre-sale stage, we delved deeply into our business and offered a solution that not only met our client’s needs but also allowed the business to develop further. On top of that, Itransition presented a clear detailed roadmap of the future collaboration, including areas of responsibility and a transparent process overview. 

To carefully examine the customer’s business and understand it firsthand, Itransition came to CyberNet for onsite visits. We analyzed the internal systems and third-party systems CyberNet used and designed the initial architecture of the future interfaces and visualizations. Having worked out project requirements, Itransition suggested the customer needed Odoo-based business automation to achieve our goals. 

Itransition conducted an Odoo workshop for CyberNet, where together with the customer we elaborated the project scope and the portal's functionality, including integration with ConnectWise, a telecom process management solution, and TimelyBill, a billing service. After playing with Odoo features for two weeks, the customer decided to opt for a customized Odoo system.