I want to unlink a code from a database and use it on an Odoo.sh project

Question

i have gone through all these steps menationed below but the email is not sent and i want to use the subscription code to odoo sh for my new project.

5 minutes ago
1. Login to odoo my home
2. Click *Subscriptions*
3. Click the *Subscription Code* you used incorrectly
4. Scroll down to *Database *and select Access --> Change Database
5. Copy the code and use it in the new database

The System Administrator of the old database will be sent an email asking to confirm the switch.  Following the ins

Abhay Rathore · Accepted Answer

Since the confirmation email never arrived and the code is still locked to the old database, the quickest solution is to, open a ticket with Odoo Support. Explain that you followed the “Change Database” steps, provide the subscription code and the URLs of both the old and new databases, and ask them to unlink the code manually or resend the confirmation email. They’re the only ones who can release the code on their end, and giving them those details up front will speed things along.

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