It happens that emails sent via an Odoo SaaS or Odoo.sh database are considered as spam. How can we mitigate that risk?
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If you are using your own domain for emails (using an address myself@mycompany.com and you own the "mycompany.com" domain), you should always consider to update your DNS records in order to be SPF compliant and allow DKIM.
See
https://www.odoo.com/documentation/18.0/applications/general/email_communication/email_domain.html
Note that with some providers you have to add a dot '.' at the end of the value for the DKIM to prevent the provider to automatically append '.yourdomain.com'
Once the setup is done, wait for a couple of hours for the propagation and then test it. One easy way to test it is to create a Contact in your database with one of your gmail addresses, to send a message from the chatter of that contact. Then, in gmail, you show the original message and you check that both SPF and DKIM have status 'PASS':
and you should see:
I don't see where to get the odoo saas DKIM public key that will be used for sending mail for my domain.
The link to the documentation was updated as it was somewhat broken (not pointing to the right page anymore)
Bonjour Maxime, merci pour ce post.
Pourriez vous détailler la procédure car j'avoue ne pas avoir compris l'intégralité de vos explications ?
Cordialement
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Bonjour,
J'ai mis à jour le lien vers la documentation de la V18. La documentation concernant le modification des enregistrement DNS est générique car la procédure est spécifique au service utilisé pour la gestion de vos DNS. Il faut creuser cela dans la documentation de la société concernée. Ce que je précise dans ce post c'est comment vérifier facilement que la configuration fonctionne effectivement en utilisant Gmail .