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I would like to implement a custom condition to force user to fill in certain field in helpdesk ticket before it is allowed to switch status of ticket to "Resolved".


Could naybody please advice?


We are on cloud version 17.2.

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Abbandona

Please contact with so i can better easily help you.
Email: yahoobaba077@gmail.com

Risposta migliore

Hello DBU,


In that case you achieve using the stages.

Solution 1 : Dynamic Solution


Need to add one checkbox field in stages field (this field mainly use for the set fields required)


If the helpdesk ticket stages move and ticket stage --> checkbox mark true based on that you can apply required field conditions.


Solution 2 :

Based on helpdesk stages name you can set field required.


Kindly connect me if anything is required.


Thanks.

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Abbandona
Autore Risposta migliore

Thank you for your suggestion. I managed with option 2 you mentioned. I set it as (conditional) required field.

Thank you for your time.

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Abbandona
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