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I've tried various methods following the advice from the forum here, but I can't get it to work.
Want an automatic action that moves Helpdesk-ticket to the "In Progress" stage when customers respond by e-mail. I manage this, but it also moves new cases to "In Progress", so I need tips on how to exclude new cases.
Thanks !
Would help to know your automated action to be able to exclude New stage.
the below post has automated action to move closed ticket to In progress stage. Maybe it helps your case by modifying slightl.
https://www.odoo.com/forum/helpdesk-29/re-open-ticket-helpdesk-181636
Thanks Jaideep ! Just what I was looking for !
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