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Help

Odoo 17 - Sales Invoice Error: “The entry / (id 75075) is using accounts from a different company”

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accountingv17
2 Replies
408 Tampilan
Avatar
Abdo Atef

Hello everyone,

We are using Odoo 17 Enterprise in a multi-company setup (one main company and multiple branches).

All companies share the same chart of accounts, but each company has its own journals (Sales, Purchase, etc.).

Everything was working fine until today.

Now, when creating a Sales Invoice under a branch company, we get this error message:

The entry / (id 75075) is using accounts from a different company.

Here’s what we’ve checked so far:

  • The journal used in the invoice belongs to the branch company.
  • If we switch the journal to one from the main company, the invoice posts successfully.
  • Creating a manual journal entry under the same branch using the same accounts works fine (no error).
  • The problem happens only with Sales Invoices.

0
Avatar
Buang
Codesphere Tech

Check below things:
Customer’s receivable account
Company of the accounts involved
Product's Income Account
Tax configuration
Journal.

Avatar
Cybrosys Techno Solutions Pvt.Ltd
Jawaban Terbai

Hi,

Given that the journal belongs to the branch company, switching to the main company's journal allows the invoice to post, and manual journal entries work fine under the branch, the issue is likely specific to the Sales Invoice creation process within the branch company's context. This suggests a deeper configuration problem related to how Sales Invoices are handled in the branch company.

The problem might stem from a misconfiguration in the default accounts used specifically for Sales Invoices within the branch company's settings. Even though the journal itself is correctly assigned, the system might be pulling default accounts from the main company during the Sales Invoice creation. Check the default accounts set in the Sales app configuration for the branch company. Also, review any settings related to accounts receivable or income accounts that might be specific to Sales Invoices.

Another potential cause could be related to how Odoo determines the company context during Sales Invoice creation. There might be a rule or setting that is incorrectly assigning the main company's context to the Sales Invoice, even though the journal is correctly set to the branch company. Examine any automation rules or server actions that might be affecting the company context during Sales Invoice creation.


Hope it helps

0
Avatar
Buang
Avatar
Abdo Atef
Penulis Jawaban Terbai

All relevant accounts have been checked and are assigned to the main company, except for the invoice journal, which is assigned to the branch.

0
Avatar
Buang
Codesphere Tech

Have you checked whether any Chart of Accounts share the same ID for different company?

Abdo Atef
Penulis

Yes, I have enabled all companies and downloaded the complete chart of accounts, including account codes and IDs.
I then checked for any duplicates, and there are none.

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