Using V16. We are in the process of assigning all customer contacts to sales people within the company. These sales people will then be responsible for maintaining the contact for the companies.
I am trying to create an automated action to create an activity for the sales person when the customers contact form is updated. It can happen that someone else within the company adds further information, such as the contacts "job position".
The problem I come across is if we create a new individual linked to the company, the sales person receives an activity for every field that has been updated. On contact creation that will be ~10 fields/activities. This is messy.
Can anyone tell me how I can set this up better or suggest a different method?