Hi, I have a problem with Odoo when I try to fill in the VAT field in the customer card. I receive the following Odoo server error and the number is not saved. Can somebody help me to get rid of the error to save the VAT numbers of my customers - Thanks!
RPC_ERROR
Odoo Server Error
Traceback (most recent call last):
File "/home/odoo/src/odoo/odoo/http.py", line 1764, in _serve_db
return service_model.retrying(self._serve_ir_http, self.env)
File "/home/odoo/src/odoo/odoo/service/model.py", line 133, in retrying
result = func()
File "/home/odoo/src/odoo/odoo/http.py", line 1791, in _serve_ir_http
response = self.dispatcher.dispatch(rule.endpoint, args)
File "/home/odoo/src/odoo/odoo/http.py", line 1995, in dispatch
result = self.request.registry['ir.http']._dispatch(endpoint)
File "/home/odoo/src/odoo/addons/website/models/ir_http.py", line 235, in _dispatch
response = super()._dispatch(endpoint)
File "/home/odoo/src/odoo/odoo/addons/base/models/ir_http.py", line 222, in _dispatch
result = endpoint(**request.params)
File "/home/odoo/src/odoo/odoo/http.py", line 741, in route_wrapper
result = endpoint(self, *args, **params_ok)
File "/home/odoo/src/odoo/addons/web/controllers/dataset.py", line 24, in call_kw
return self._call_kw(model, method, args, kwargs)
File "/home/odoo/src/odoo/addons/web/controllers/dataset.py", line 20, in _call_kw
return call_kw(request.env[model], method, args, kwargs)
File "/home/odoo/src/odoo/odoo/api.py", line 468, in call_kw
result = _call_kw_multi(method, model, args, kwargs)
File "/home/odoo/src/odoo/odoo/api.py", line 453, in _call_kw_multi
result = method(recs, *args, **kwargs)
File "/home/odoo/src/odoo/addons/web/models/models.py", line 1070, in onchange
todo = [
File "/home/odoo/src/odoo/addons/web/models/models.py", line 1073, in
if field_name not in done and snapshot0.has_changed(field_name)
File "/home/odoo/src/odoo/addons/web/models/models.py", line 1186, in has_changed
return self[field_name] != self.record[field_name]
File "/home/odoo/src/odoo/odoo/models.py", line 6633, in __getitem__
return self._fields[key].__get__(self, self.env.registry[self._name])
File "/home/odoo/src/odoo/odoo/fields.py", line 1152, in __get__
self.recompute(record)
File "/home/odoo/src/odoo/odoo/fields.py", line 1367, in recompute
apply_except_missing(self.compute_value, recs)
File "/home/odoo/src/odoo/odoo/fields.py", line 1340, in apply_except_missing
func(records)
File "/home/odoo/src/odoo/odoo/fields.py", line 1389, in compute_value
records._compute_field_value(self)
File "/home/odoo/src/odoo/addons/mail/models/mail_thread.py", line 424, in _compute_field_value
return super()._compute_field_value(field)
File "/home/odoo/src/odoo/odoo/models.py", line 4877, in _compute_field_value
fields.determine(field.compute, self)
File "/home/odoo/src/odoo/odoo/fields.py", line 102, in determine
return needle(*args)
File "/home/odoo/src/odoo/addons/base_vat/models/res_partner.py", line 203, in _compute_vies_valid
vies_valid = check_vies(partner.vies_vat_to_check, timeout=10)
File "/usr/lib/python3/dist-packages/stdnum/eu/vat.py", line 131, in check_vies
client = get_soap_client(vies_wsdl, timeout)
File "/home/odoo/src/odoo/odoo/tools/_monkeypatches.py", line 97, in new_get_soap_client
client = CachingClient(wsdlurl, transport=transport).service
File "/usr/lib/python3/dist-packages/zeep/client.py", line 255, in __init__
from zeep.cache import SqliteCache
File "/usr/lib/python3/dist-packages/zeep/cache.py", line 10, in
import platformdirs
ModuleNotFoundError: No module named 'platformdirs'
