In this live webinar, learn how to use the new Helpdesk App to give world-class customer support. We'll walk through the app from start to finish, then look at some use cases. As always, we'll also have time at the end of the hour for a Q&A session.

The agenda for this webinar includes:

• Setting up your ticket pipeline
  

• Managing incoming tickets

• Creating tickets from multiple channels including email, web form, livechat, and phone

• Managing SLAs, customer ratings, and other KPIs