Results

Industry: Retail

Sector: Gas Stations and Supermarkets

Results Company operates an extensive online helpdesk application servicing retailers, including gas stations and supermarkets, across 125 locations in Saudi Arabia and Kuwait. They faced challenges with managing contacts, support tickets, and marketing activities due to disparate systems, leading to inefficiencies and communication gaps. Additionally, their call center integration with the helpdesk application was lacking, resulting in fragmented customer interactions and delayed responses. To address these issues, Azkatech, Odoo Gold Partner, implemented a comprehensive Odoo ERP solution. This solution integrated various business functions into a single platform, including contacts management, helpdesk with SLAs and escalation workflows, a marketing suite with social marketing and marketing automation, and integration with the 3CX phone system for call center operations. This unified approach enabled Results Company to streamline processes, reduce redundancy, and improve efficiency across all departments, enhancing overall customer service and operational performance.