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Why, after a product refund, are loyalty points not removed?

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"Pos loyalty" is not a question. A question is a substantial phrase that ends with "?"

We get close to 1,000 posts a month and not everyone will open a post to find out what your question is.

I have edited your post to make the title a question.

In the future, please consider (1) using a Question that makes it clear what you ask without requiring people to open your post and (2) adding Tags. This will often increase the chances people will respond and also make everything clearer for others who may come along later searching for the same thing.

Failing that, you can paste your future posts into an AI Chatbot and ask it to "please generate a question of no more than 16 words that summarizes what I am asking" and use that as your question.

See also https://www.odoo.com/forum/help-1/meta-why-do-some-questions-get-answers-and-others-do-not-25620

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HI,

Currently, Odoo does not provide to decrease Loyalty Points when we make an order refund.


Please refer to the following custom module (by Cybrosys) that helps to reduce the loyalty points while refunding the order.


* https://apps.odoo.com/apps/modules/17.0/advanced_loyalty_management


The 15 and 16 versions of the module are also available.


Hope it helps

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