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ahmet

Version: saas~18.4+e

Hello, yesterday we updated the system to version 18.4, but the printers are not working. Everything seems as it should, but when we select “Print” on the POS, we get the warning: “Failed to reach the IoT Box for device: SLIP.” We are experiencing the same issue at other branches as well. We urgently need your assistance.

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Cybrosys Techno Solutions Pvt.Ltd
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Hi,


Here are some steps to resolve the IoT Box timeout issue in POS:

    Check Network Connectivity

        Ensure the IoT Box and the POS terminal are on the same network.

        If the IoT Box is remote, check firewall settings, ports (usually 8069 or IoT-specific ports) are open and reachable.

    Verify IoT Service Status

        See if the IoT Box service is running correctly. In logs (on the IoT device or server), check for errors.

        If using Virtual IoT, ensure it’s installed & enabled in Odoo settings.

    Correct Address / URL

        Make sure Odoo is pointing to the correct IoT Box IP/URL. No typos or wrong hostnames.

        Sometimes “localhost” doesn’t work well if addressing across machines; use LAN IP if needed.

    Restart the IoT Box / Devices

        A simple restart can fix stuck services.

        If it’s a physical IoT Box, reboot it; if virtual, restart the service.

    Check Version Compatibility

        Ensure that the IoT software version matches or is compatible with your Odoo version. Mismatches can cause communication breakdowns.


Hope it helps

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