i had subscribed odoo standard monthly on Sept 2 2023, using a credit card. the payment has been charged to my credit card successfully, but my subscription is still on hold until now. please kindly help. thank you
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Hello,
You can send an email to your Account Manager. Go to "My Account" and you will find the email address there. Attach the Payment receipt along with the email.
Or
You can create a support ticket in Odoo
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Hi Balagopal, thank you for the information, i have tried to look at "My Account" but i didnt find any Account Manager for my account. thank you
Then you can create a support ticket to Odoo. Make sure you are including the necessary details there.
Hi Balagopal, I have tried to contact the support team, but no feedback yet, how many days usually the team will reply? Thank you