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Hi,

Is there a way to access Odoo logs for my Saas instance?  We would like to troubleshoot issues taking place in our Saas instance by reviewing the associated log.

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Hi Gregory,

There is no option available to view logfiles for Odoo instances on the SaaS sadly. This is only possible if you host your Odoo instance or on Odoo.sh. If you really have a severe issue you could try to reach out to Odoo itself (through support@odoo.com).

However, if you're quite technical there is a way to get your own output in the Odoo SaaS though. You have the option to write your own log statements from server actions. If you write server actions that go off on the moment you have issues you can write output and variables into the table 'ir.logging'. In an automated action you can check on the option "Execute Python Code" from which you can trigger log statements:

log('Something went wrong for ' + record.name + '..', 'error')

You can use all the default logging statement options available in Odoo:

- debug
- info
- warning
- error
- critical

Regards,
Yenthe

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Thanks Yenthe. This helps....

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